soporte Tecnico Ricoh Medellin


SC 101

Description:Exposure Lamp Error
The scanner has scanned the white plate, but cannot detect the white level.

Causes:• Defective exposure lamp
• Defective exposure lamp stabilizer
• Defective exposure lamp connector
• Unclean scanner mirror
• Scanner mirror out of position
• Defective SBU board
• Defective SBU connector
• Lens block out of position
• Incorrect position or width of white plate scanning (* SP4-015)


SC 120

Description:Scanner home position error 1
The scanner home position sensor does not detect the scanner leaving the home position.

Causes:• Defective scanner home position sensor
• Defective scanner drive motor
• Defective scanner home position sensor connector
• Defective scanner drive motor connector
• Defective BICU board


SC 121

Description:Scanner home position error 2
The scanner home position sensor does not detect the scanner coming back to the home position.

Causes:• Defective scanner home position sensor
• Defective scanner drive motor
• Defective scanner home position sensor connector
• Defective scanner drive motor connector
• Defective BICU board


SC 141

Description:SBU black level correction error
• The automatic SBU adjustment has failed to correct the black level three times at the pre-offset adjustment.
• The automatic SBU adjustment has failed to correct the black level ten times at the PGA adjustment.
• The automatic SBU adjustment has failed to correct the black level ten times at the offset adjustment.

Causes:• Defective SBU board


SC 142

Description:SBU white/black level correction error
The automatic SBU adjustment has failed to correct the white level ten times at the PGA adjustment.

Causes:• Defective exposure lamp
• Unclean white plate
• Incorrect position or width of white plate scanning (* SP4-015)
• Defective SBU board


SC 144

Description:Communication Error between BICU and SBU
The BICU cannot correctly establish communication with the SBU.

Causes:• Loose connection of the flat cable between the BICU and the SBU
• Defective flat cable between the BICU and the SBU
• Defective BICU
• Defective SBU


SC C161-001

Description:IPU error: LSYNC error
Detecting an error from the result of the IPU self-check on startup.

Causes:• Defective the IPU or the BICU (or bad connection between the ASIC and the LEO, LSYNC Abnormal, etc)
• Cable bad connection between the SBU and the IPU (or the BICU).


SC 161-002

Description:IPU error: RI response error
Detecting an error on access to the RI.

Causes:• Defective the IPU (the BICU, the ICTL) or RI abnormal performance, etc

 


SC 162-001

Description:IPC:PCIE error PCIE Communication error
Doesn’t occur insertion request of linking-up from the LYRA on startup. Or NOT the number of the connection lanes detected is two.

Causes:• Defective IPU (BICU, IPU)


SC 165

Description:Unauthorized copy protection Failed
Detecting the ICIB wrong or NOT attached on the copier under setting unauthorized copy protection on. Or detecting wrong with the ICIB on startup.

Causes:• NOT the ICIB attached firmly.
• Defective the ICIB


SC 202

Description:Polygon motor error: Time out (On)
NOT detecting making the polygon motor be ready in certain time after start polygon motor up or change the spin speed.

Causes:• Harness and the polygon motor driver.
• Defective the polygon motor or the polygon motor driver.
• Defective polygon motor drive pulse output (Around polygon control part)
• Unable to monitor XSCRDY signal (Around polygon control parts)
• Bad connection or disconnection between the I/F


SC 203

Description:Polygon motor error: Time out (Off)
NOT XSCRDY signal becoming «H» (Inactive) within three seconds.

Causes:• Harness and the polygon motor driver.
• Defective the polygon motor or the polygon motor driver.
• Defective polygon motor drive pulse output (Around polygon control parts)
• Unable to monitor XSCRDY signal (Around polygon control parts)
• Bad connection or disconnection between the I/F


SC 204

Description:Polygon motor error: XSCRDY signal error
Detecting XSCRDY signal «H» (Inactive) while writing.

Causes:• Harness and the polygon motor driver.
• Defective the polygon motor or the polygon motor driver.
• Bad connection or disconnection between the I/F


SC 220

Description:LD synchro-detection error
NOT output certain syncro-detection signal within 200ms after LD lighting in steady-rotation.

Causes:• Bad connection or disconnection between the I/F harness and the syncro-detection Unit.
• Defective the syncro-detection
• NOT the beam going into the photo detector
• Defective the GAVD related parts, the LD driver, the LDB, the BICU


SC 230

Description:FGATE: Fail to switch «ON»
NOT switching FGATE signal on within one second after writing start-timing.

Causes:• Defective the GAVD, PCI bridge ASIC
• BICU, the Controller board wrong or bad connection
• Defective the harness between the BICU to the LDB


SC 231

Description:FGATE: Fail to switch «OFF»
NOT switching FGATE signal off within nine seconds after writing end-timing.

Causes:• BICU, the Controller board wrong or bad connection
• Defective the harness between the BICU to the LDB
• Defective the GAVD, PCI bridge ASIC

 


SC 240

Description:LD error
Detecting two LD error flags in series when LD lighting after the LD initializing

Causes:• Characteristic degradation of the LD (LD broken, electric current versus light output characteristic shift, etc)
• Bad connection or disconnection of the harness to the LD
• Defective the LD driver parts


SC 270

Description:GAVE communication error
Doesn’t the value you set in a certain resister accord with the value of the same resister on reading.

Causes:• Defective the BICU
• Defective the GAVD, the CPU


SC 302

Description:High-voltage charge error
The maximum rate of PWM duty (50%) occurs ten times in series (20msec x 10) This error doesn’t happen when the front door (the inter lock) opens.

Causes:• Defective the MD
• Defective harness connected to the HVP


SC 355

Description:P sensor error
SC350~354 happen on normal operation. This error isn’t displayed on panel but left on the history as a logging data.

Causes:• Disconnection of the harness to P sensor
• Bad electrical contact of P sensor CN
• Defective the BICU
• Defective the writing section
• Defective developer density
• Defective high-voltage PP
• Uncleanness of the P sensor
• Defective the P sensor


SC 389

Description:T sensor error warning
Detected the following value T sensor output value < 0.2V T sensor output value > 4.0V 10 times in series.

Causes:• Defective the T sensor
• Bad contact of the connector to the T sensor


SC 390

Description:T sensor error
After SC389 detection and executing SP2-992-001, This SC is displayed. In process flow, This SC occurs when two times of T sensor output value error are detected consecutively.

Causes:• Defective T sensor
• Loose connection part


SC 391

Description:Development bias error
The maximum rate of PWM duty (50%) occurs 10 times in series (20msec x 10) This error doesn’t happen when the front door (the inter lock) opens.

Causes:• Defective the MD
• Defective harness connected to the HVP


SC 392

Description:Developer initialization error
The P sensor does not detect a correct pattern during developer initialization (SP2-801-001). When Vsp output is more than 2.5V, SC appears in the case of not removing the heat seal or an absence of developer.

Causes:• Defective P sensor
• Defective T sensor
• NOT removing heat-seal
• Defective drum operation
• Defective development roller operation


SC 401

Description:Transfer roller leak error (positive electrode)
• The feedback voltage of the transfer roller has been more than the certain voltage for 200msec. (Open detecting condition)
• The feedback voltage of the transfer roller has been insufficient for 200msec. (Leak detecting condition)
This error doesn’t happen when the front door (the inter lock) opens.

Causes:• Defective harness connected to HVP
• Defective the MD


SC 402

Description:Transfer roller leak error (negative electrode)
The feedback voltage of the transfer roller has been more than the certain voltage (more than 4.5V) for 200msec. This error doesn’t happen when the front door (the inter lock) opens.

Causes:• Defective the MD
• Defective harness connected to the HVP


SC 411

Description:Separation high-voltage error
The maximum rate of PWM duty (50%) occurs ten times in series (20msec x 10) This error doesn’t happen when the front door (the inter lock) opens.

Causes:• Defective the MD, HVP Connection harness.


SC 440

Description:Transfer electric plus current error
Detecting «0» (Abnormal) ten times in series (200ms) while monitoring «HVP: T +: Output error detection signal» every 20m seconds. (Reboot the machine to clear this SC)

Causes:


SC 460

Description:Isolation voltage error
Detecting «0» (Abnormal) ten times in series (200ms) while monitoring «HVP: D: Output error detection signal» every 20m seconds. (Reboot the machine to clear this SC)

Causes:


SC 490

Description:Toner bottle motor overcurrent
Detecting «Low» for more than 200msec while the motor on. Motor locked up due to overcurrent to the drive section.

Causes:• Defective the motor drive.


SC 500

Description:Main motor error
Detecting “High” condition twenty times in series during watching each lock signal after switching motor on.

Causes:• Overload
• Defective main motor drive


SC  541

Description:Fusing thermistor disconnection
Detecting the temperature remains lower than 0 degrees Celsius for 5 seconds.

Causes:• Thermistor disconnection
• Defective connector part


SC 542-001

Description:Fusing reload failed: Fusing temperature warm-up error
• The fusing temperature doesn’t rise by more than 7 degrees for two seconds; and this happens 5 times consecutively.
The measure is start in 3.5 seconds after activation of the heater. This monitoring will stop in the case of reaching the reload temperature.

Causes:• Defective thermistor
• Power source is out of warranty


SC  542-003

Description:Fusing reload failed: Time out error
(On the fusing roller inactive) NOT reaching the reload temperature in 25 seconds after starting heater control.

Causes:• Disconnection of Heater After activation of the anti-overheat device


SC 543

Description:Fusing overheat error 1
The fusing temperature detected by the thermistor is 230°C or higher for one second.

Causes:• Defective the triac (Semiconductor device) • Defective the IOB control board
• Detective the BICU control board


SC  544

Description:Fusing overheat error 2
The fusing temperature detected by the monitor circuit is 250°C or higher.

Causes:• Defective the triac (Semiconductor device)
• Defective the IOB control board
• Defective the BICU control board
• Uncontrollable fusing condition


SC 545

Description:Fusing lamp overheat error
The fusing lamp remains on for 12 seconds after starting the waiting mode.

Causes:• Defective thermistor
• Disconnection of Heater
• After activation of the anti-overheat device


SC 547-001

Description:Zero cross signal malfunction
Detecting fusing contact meltdown

Causes:• Defective the fusing relay (Contact adhesion, Contact separation)
• Defective the drive circuit in the fusing relay
• PSU fuse (24VS) meltdown
• Unsteadiness in frequency of the commercial power source


SC  547-002

Description:Zero cross signal malfunction
Detecting wrong with fusing contact

Causes:• Defective the fusing relay (Contact adhesion, Contact separation)
• Defective the drive circuit in the fusing relay
• PSU fuse (24VS) meltdown
• Unsteadiness in frequency of the commercial power source


SC 547-003

Description:Zero cross signal malfunction
Detecting low-frequency wave

Causes:• Defective the fusing relay (Contact adhesion, Contact separation)
• Defective the drive circuit in the fusing relay
• PSU fuse (24VS) meltdown
• Unsteadiness in frequency of the commercial power source


SC 557

Description:Over zero cross frequency
The number of times Low-frequency wave detection is less than 1 time.

Causes:• Interruption of power source line noise.


SC 559

Description:Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3 times. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when SP1159-001 is set to «1» (default «0»).

Causes:• Paper jam in the fusing unit.


SC  620

Description:ADF communication error
Disconnection after connection in normal.

Causes:• Defective the ADF
• Defective the IPU board
• Bad connection of the ADF


SC 622

Description:Bank communication error
1. Malfunction occurs on line connection.
2. Receiving a communication error notice from the URAT.

Causes:• Defective the bank control board
• Defective the BICU, the IOB
• Bad connection between the bank and the main machine
• Defective the bank control


SC 623

Description:Second bank communication error
Abnormal code is send from the bank unit.

Causes:• Bad connection between the first bank and the second bank
• Defective the bank control board
• NOT all connectors are in place


SC 632

Description:MF accounting device error 1
The machine sends a data frame. No normal end signal returns. This symptom happens three times.

Causes:• Defective or broken line between machine and device


SC 633

Description:MF accounting device error 2
The machine is communicating with the accounting device. The break signal returns.

Causes:Defective or broken line between machine and device


SC 634

Description:MF accounting device error 3
A backup RAM error is reported from the accounting device.

Causes:• Defective accounting device controller
• Defective battery in the accounting device


SC 635

Description:MF accounting device error 4
A battery voltage error is reported from the accounting device.

Causes:• Defective accounting device controller
• Defective battery in the accounting device


SC  636-001

Description:SD Card Error: Expanded authentication module error
There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine.

Causes:1. Install the correct SD card or the file of the expanded authentication module.
2. Install the DESS module.


SC 636-002

Description:SD Card Error:Version error
The version of the expanded authentication module is not correct.

Causes:1. Install the correct file of the expanded authentication module.


SC 636-011

Description:SD Card Error: OSM usercode file error
NOT found the «usercode» file in the rootfolder, in the SD card Or cannot read the usercode file correctly. *This SC occurs only for OSM IC card.

Causes:• No usercode file exists in the SD card • Irregular usercode file • The data in the usercode file is irregular • NOT coping the application with the «usercode» file to the SD card. 1. Make a customer usercode by the OSM usercode setting tool (IDissuer.exe) and put it in the rootfolder where IC card module (eccm.mod) is stored.


SC 637-001

Description:Tracking APP error: NOT found the tracking information

Causes:• Causes of failing to notice tracking SDK APP (e.g.: Defective tracking SDK APP, Abnormal internal communication)
1. Power source OFF/ON


SC 637-002

Description:Tracking APP error: Administration server error
NOT found the tracking information.

Causes:• Defective tracking administration server
• Defective tracking SDK APP
• Defective Network
1. Power source OFF/ON


SC 640

Description:Engine to controller communication error (Check Sum error)
Incorrect sum data.

Causes:• Defective the PCI related hardware


SC 641

Description:Engine to controller communication error (No response)
No response to the frame from the engine when frame sending according to RAPI protocol is done from the controller.

 


SC  650-001

Description:Communication error of the remote service modem (Cumin-M): Authentication error
The authentication for the Embedded RCG-M fails at a dial up connection.

Causes:1. Check and set the correct user name (SP5816-156) and password (SP5816-157).


SC 650-004

Description:Communication error of the remote service modem (Cumin-M): Incorrect modem setting
Dial up fails due to the incorrect modem setting.

Causes:1. Check and set the correct AT command (SP5819-160).


SC 650-005

Description:Communication error of the remote service modem (Cumin-M): Communication line error
The supplied voltage is not sufficient due to the defective communication line or defective connection.

Causes:1. Consult with the user’s local telephone company.


SC 651

Description:Incorrect dial up connection
An unexpected error occurs when the modem (RCG-M) tries to call the center with a dial up connection.

Causes:• Software bug. 1. No action required because this SC does not interfere with operation of the machine.


SC 669

Description:EEPROM communication error
Cannot return to be normal condition after retrying three times when the error on EEPROM communication occurs.

Causes:• Defective the EEPROM
• Noise


SC 670

Description:Engine startup error
Just after the main power is turned on or the machine is recovering from auto off mode, the engine ready signal assertion fails. Just after the main power is turned on, the engine does not respond.

Causes:• Poor connection between the BICU and controller board
• Defective BICU
• Defective controller board


SC 672

Description:Controller-to-operation panel communication error at startup
After powering on the machine, communication between the controller and operation panel does not begin, or the communication is interrupted after a normal startup.

Causes:• Controller stalled • Controller board installed incorrectly
• Defective controller board
• Operation panel connector loose or defective
• Poor connection of DIMM and optional boards on the controller board 1. Check the setting of SP5875-001. If the setting is set to «1 (OFF)», change it to «0 (ON)».


SC 687

Description:Cannot receive RAPI-PER
Command (Ready for image transfer) in 120 seconds after RARI-PES (Request for image transfer) occurs.

Causes:• Defective the controller board
• Noise


SC 790

Description:Over the number of the banks installed error
Receiving a code other than the following cord: For Model S-C5: 01H 02H

Causes:• More than 3 of the banks are installed. (Specific limitation for Model S-C5 is 2 at maximum)


SC 817

Description:Monitor Error
This is a file detection and electronic file signature check error when the boot loader attempts to read the selfdiagnostic module, system kernel, or root system files from the OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.

Causes:• OS Flash ROM data defective; change the controller firmware
• SD card data defective; use another SD card


SC 818

Description:Firmware update error
This error may occur while firmware update.

Causes:1. Reboot the copier and complete the undone update.


SC 819

Description:Kernel stop
Due to a control error, a RAM overflow occurred during system processing. One of the following messages was displayed on the operation panel.

Causes:• System program defective
• Controller board defective
• Optional board defective
1. Replace controller firmware


SC 820

Description:Self-Diagnostic Error: CPU
During the boot monitor program and self-diagnostic, any exception or cutin are not supposed to happen. If these happen, it is defined as SC.

Causes:• Defective CPU device
• Defective boot monitor program or selfdiagnostic program


SC 821

Description:Self-Diagnostic Error: ASIC
ASIC error

Causes:• Defective controller board


SC 822

Description:Self-diagnostic error: HDD (Hard Disk Drive)
When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more.

Causes:• Loose connection
• Defective HDD
• Defective controller


SC 823

Description:Self-diagnostic Error: NIB
6101 – MAC address check sum error
6104 – PHY IC error
6105 – PHY IC loop-back error

Causes:• Defective controller


SC 824-1401

Description:Self-diagnostic Error: NVRAM
The controller cannot recognize the standard NVRAM installed or detects that the NVRAM is defective.

Causes:• Loose connection
• Defective standard NVRAM
• Defective controller


SC 826

Description:Self-diagnostic Error: RTC/Optional NVRAM
[1501]: Clock error
[15FF]: RTC not detected

Causes:• RTC defective
• NVRAM without RTC installed
• Backup battery discharged


SC 827

Description:Self-diagnostic Error: RAM
[0201: ]Verification error
[0202]: Resident memory error

Causes:• Loose connection
• Defective SDRAM DIMM
• Defective controller


SC 828

Description:Self-diagnostic Error: ROM
[0101]: Boost lap code error
The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the program is incorrect, this SC code is displayed.

Causes:• Defective ROM DIMM
• Defective controller


SC 829

Description:Self-diagnostic Error: Optional RAM
Verify error for optional RAM.
[0301] Verification error (Slot 1)
[0302] Composition error (Slot 1)

Causes:• Make sure that the resident RAM is installed in the correct slot.
• Make sure the optional RAM is installed in the correct slot (Slot 0)


SC  835

Description:Self-diagnostic error: Centronic device
[1102] Loopback connector is connected but check results in an error.
[110C] Loopback connector is connected but check results in an error.
[1120] Centronic loopback connector is not connected for detailed self-diagnostic test.

Causes:• IEEE1284 connector error
• Centronic loopback connector defective


SC 838

Description:Self-diagnostic Error: Clock Generator
[2701] A verify error occurred when setting data was read from the clock generator via the I2C bus.

Causes:• Defective clock generator
• Defective I2C bus
• Defective I2C port on the CPU


SC 839

Description:USB NAND Flash ROM error
[9101] The ID of the USB NAND Flash ROM cannot be read.
[9110] The USB NAND Flash ROM is disconnected.

Causes:• Defective controller board.


SC 853

Description:Wireless card startup error
The machine starts up. The IEEE802 11b card connection board is recognized. The wireless LAN card or bluetooth card is not recognized.

Causes:• Loose connection between the wireless card and the connection board


SC 854

Description:Wireless card access error
The machine has been reading the data from the card. The machine loses access to the card; the wireless LAN card or bluetooth card connection board is still recognized.

Causes:• Loose connection between the wireless card and the connection board


SC 855

Description:Wireless card error
Some illegal data is found in the card.

Causes:• Defective wireless card


SC 856

Description:Wireless card connection board error
An error is detected in the wireless LAN card or bluetooth card connection board.

Causes:• Defective wireless card connection board


SC 857

Description:USB I/F Error
USB interface error is detected.

Causes:• Defective controller


SC 858

Description:HDD Encryption unit error 1
A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit.

Causes:


SC 859

Description:HDD Encryption unit error 2
A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit.

Causes:


SC 860

Description:HDD: Initialization error
The controller detects that the hard disk fails.

Causes:• HDD not initialized
• Defective HDD


SC 862

Description:Bad sector number error
The number of bad sectors in the HDD (image data area) goes over 101.

Causes:• Defective HDD


SC 863

Description:HDD: Read error
The data stored in the HDD cannot be read correctly.

Causes:• Defective HDD
• Defective controller


SC 864

Description:HDD: CRC error
While reading data from the HDD or storing data in the HDD, data transmission fails.

Causes:• Defective HDD


SC  865

Description:HDD: Access error
An error is detected while operating the HDD.

Causes:• Defective HDD


SC 866

Description:SD card authentication error
A digital license error of an SD card application is detected.

Causes:• SD card data has corrupted.


SC 867

Description:SD card error
An application SD card is removed from the boot slot while an application is activated.

Causes:• An application SD card is ejected.


SC 868

Description:SD card access error (-13 to -3: File system error, other number: Device error)
An error report is sent from the SD card reader.

Causes:• SD card not inserted correctly
• SD card defective
• Controller board defective


SC 870

Description:Address book data error
The address book in the hard disk is accessed. An error is detected in the address book data; address book data is not read; or data is not written into the address book.

Causes:• Data corruption
• Defective hard disk
• Defective controller software


SC 876

Description:Log Data Error
An error was detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.

Causes:


SC 878

Description:TPM system authentication error
The system firmware is not authenticated by TPM (security chip).

Causes:• Incorrect updating for the system firmware
• Defective flash ROM on the controller board


SC 880

Description:File Format Converter (MLB) error
A request to get access to the MLB was not answered within the specified time.

Causes:• MLB defective


SC 881

Description:Administration area error
Defective the software. This error occurs in the following timing: 1. Giving a job to the printer 2. Login from the panel 3. Accessing from WEB browser

Causes:• Caused by stored un-authentication information in the software (NOT caused by user operation)
1. Reboot the machine


SC  899

Description:Software operation error (Receiving signal end)
Abnormal operation occurs in the controller program (Hardware or Software)

Causes:1. Reboot the machine
2. Update the firmware.
3. If this SC does not clear with No.1, 2 processes, replace the controller board.


SC 900

Description:Electronic total counter error
The value of the total counter is out of the normal range.

Causes:• Defective NVRAM


SC 901

Description:Mechanical total counter error
The condition of the mechanical counter on the electric hard is disconnection on activating the counter when SP mode “Anti-tampering system” is ON.

Causes:• Defective harness between mechanical counter and BICU.
• Defective BICU
• Defective mechanical total counter
• Loose connection of harness between mechanical counter and BICU.
• Mechanical counter has been pulled out while accounting operation.


SC  920

Description:Printer error
An application error that stops the machine operation is detected.

Causes:• Defective software


SC 921

Description:Printer font error
A necessary font is not found in the SD card when the printer application starts.

Causes:• A necessary font is not found in the SD card.
• The SD card data is corrupted.


SC 925

Description:Net file error
The management file for net files is corrupted; net files are not normally read. Netfiles: Jobs to be printed from the document server using a PC and the DeskTopBinder software

Causes:• Defective hardware
• Data corruption
• Defective software


SC 954

Description:Printer application program error
The printer application program does not become ready when the printer application program is necessary.

Causes:• Defective application program


SC 955

Description:Image transfer error
The BICU requests the controller to transfer image data; but the controller does not become ready.

Causes:• Defective application program


SC 964

Description:Status error (laser optics housing unit)
The optics-housing unit does not become ready within 17 seconds after a request.

Causes:• Defective software


SC 980

Description:Controller-engine inconsistency
The controller is incompatible with the engine.

Causes:One of the following controllers is installed to the basic model:
• The controller of the MFP model
• The controller of the copier/facsimile model
• The controller of the printer/scanner/ copier model
The controller of the optional printer/ scanner is installed to one of the following models:
• The MFP model
• The copier/facsimile model
• The printer/scanner/copier model


SC 981

Description:NVRAM error
An error occurs during engine NVRAM check.

Causes:• Defective NVRAM
• Loose connection between the BICU and the NVRAM
• Incorrect installation of the NVRAM
• Defective BICU

Code: 982

Description:Localization error
The localization information in the nonvolatile ROM and in the NVRAM is different

Causes:• Localization setting not specified (The main power switch is turned on for the first time after the NVRAM is replaced.)
• Incorrect localization setting
• Defective NVRAM


SC 984

Description:Print image transfer error
Print images are not transferred.

Causes:• Defective controller
• Defective BICU
• Loose connection between the controller and the BICU


SC 990

Description:Software performance error
The software attempted to perform an unexpected operation.
• When this error occurs, the file name, address, and data will be stored in NVRAM. This information can be checked by using SP7-403. See the data and the situation in which this SC occurs. Then report the data and conditions to your technical control center.

Causes:• Software defective
• Internal parameter incorrect
• Insufficient working memory


SC 991

Description:Software continuity error
The software attempted to perform an unexpected operation. However, unlike SC990, the process can keep on running.

Causes:• Logged only; the machine can continue to operate


SC 992

Description:Undefined error
An error not controlled by the system occurred (the error does not come under any other SC code).

Causes:• Defective software program


SC 995

Description:Model information error
NOT according manufacturing number (11 digits) with product identification code.

Causes:• Defective BICU
• Defective NVRAM
• Defective controller


SC 997

Description:Application function selection error
The application selected by a key press on the operation panel does not start or ends abnormally.

Causes:• Software for that application is defective
• An option required by the application (RAM, DIMM, board) is not installed.
• Too complicated nest of the fax group address


sc  998

Description:Application start error
After switching the machine on, the application does not start within 60 s. (No applications start or end normally.)

Causes:• Software for that application is defective
• An option required by the application (RAM, DIMM, board) is not installed.

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